Support

Getting help

There is no ticket robot. Write to us and a person answers.

If someone on Skein is a danger to you, report them from inside the app first — from their profile or your Thread. That route attaches the evidence automatically and reaches the moderation queue directly. Email cannot do either of those things.

If you are in immediate danger, call your local emergency number.

Where to write

Anything about your account, a bug, a refund question, or a moderation appeal: support@skein.me
Press and partnerships: press@skein.me

The things people ask most

I want to delete my account

Settings, inside the app. You do not need to ask us and there is no cooling-off period — the purge starts when you confirm. See Privacy for exactly what it removes.

I want to cancel Skein+

Subscriptions are billed by Apple or Google, so they are cancelled in the App Store or Play Store rather than by us. Cancelling stops the next charge and the period you have paid for runs out normally.

Skein is not open in my city

Join the list on the front page. We open a metro when enough people there are waiting to fill a room, and we email you once, when it happens.

I did not get my daily five

A set is spun each morning from people near you who are new to you. In a city that has just opened, or with discreet mode on, the set can be short or empty. It is not a bug and it is not a penalty.