Legal

End User License Agreement

This agreement explains the license and rules for using the Skein mobile application.

Effective 2 September 2026. Skein is operated by Altros Studios.

1. Agreement

This End User License Agreement (the “Agreement”) is between you and Altros Studios (“Altros,” “we,” “us,” or “our”), not Apple Inc. or Google LLC. It governs your use of the Skein mobile application and its related services (together, the “App”). By downloading, accessing, or using the App, you agree to this Agreement and our Terms and Privacy Policy. If you do not agree, do not use the App.

2. Eligibility and accounts

You must be at least 18 years old and legally able to enter this Agreement. You must use your own identity, provide accurate information, keep your account secure, and promptly tell us about unauthorized use. One account is permitted per person, and accounts may not be sold or transferred.

3. License

Subject to this Agreement, Altros grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the App on devices you own or control, solely for your personal, non-commercial use. On Apple devices, this license also permits use by accounts associated with you through Apple’s Family Sharing or volume-purchasing features, where applicable, and is limited by the Apple Media Services Usage Rules.

You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, bypass security or access controls, scrape, automate access to, or create derivative works from the App except where applicable law expressly permits it. No rights are granted except those stated here.

4. Your conduct and content

You retain ownership of content you submit. You grant Altros a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, and display that content only as needed to operate, protect, and improve the App. This license ends when the content or your account is deleted, except for limited copies we must retain for legal, safety, fraud prevention, or backup purposes.

You may not impersonate another person, harass or exploit anyone, upload unlawful or infringing material, interfere with the App, evade safety controls, or violate our Community Rules. We may remove content or suspend or terminate accounts to enforce this Agreement, protect people, or comply with law.

5. Safety and other users

Skein helps adults meet, but Altros does not conduct comprehensive background checks or guarantee another person’s identity, conduct, or compatibility. Verification is not a guarantee of safety. Use good judgment, meet in public, and use the reporting and blocking tools. See the Safety Center for more guidance.

6. Subscriptions and purchases

Skein+ is an auto-renewing subscription. Subscriptions and digital consumables, including Spools, are purchased through the app marketplace that distributed your copy of the App. Charges, renewal, cancellation, and refund eligibility are managed under that marketplace’s terms. You can cancel an auto-renewing subscription in your Apple ID or Google Play account settings; deleting your Skein account does not cancel store billing. Cancellation takes effect at the end of the current paid period.

Spools have no cash value, cannot be transferred or redeemed for money, and are lost when the account is deleted. Gathering tickets cover real-world events and may be processed by a separate payment provider. Event-specific prices, refund terms, and material restrictions are shown before purchase.

7. Privacy

Our Privacy Policy explains what information we collect, why we use it, and the choices available to you. You may delete your account in the App or use our account deletion page.

8. Third-party services and rights

The App may use or link to services provided by others. Your use of those services may be governed by their terms. You agree to comply with applicable third-party agreements when using the App. If a third party claims that the App or your use of it infringes intellectual-property rights, Altros—not Apple or Google—is responsible for investigating, defending, settling, and discharging that claim as required by law.

9. Maintenance and support

Altros is solely responsible for maintenance and support for the App as required by applicable law. Apple and Google have no obligation to provide maintenance or support. For help, contact support@skein.me.

10. Updates and termination

We may update the App or this Agreement to improve the service, address security or legal requirements, or reflect changed features. Material changes will be communicated where required. You may stop using the App at any time. This license ends automatically if you materially breach this Agreement, and you must then stop using and delete the App.

11. Warranty

To the fullest extent permitted by law, the App is provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, or error-free service. Altros is solely responsible for any product warranty that cannot lawfully be disclaimed. If the App fails to conform to an applicable warranty, Apple users may notify Apple for a refund of the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation for the App.

12. Limitation of liability

To the fullest extent permitted by law, Altros will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost data, or harm arising from another user’s conduct. Altros’s total liability arising from the App will not exceed the greater of the amount you paid Altros for the App during the twelve months before the claim or one hundred U.S. dollars. These limits do not apply where prohibited by law or to liability that cannot legally be limited.

13. Export and government use

You represent that you are not located in a country subject to a U.S. government embargo or designated as supporting terrorism, and that you are not listed on a U.S. government restricted-party list. The App and related technology are commercial items. U.S. government end users receive only the rights granted to all other users under this Agreement.

14. Apple third-party beneficiary

If you obtained the App through Apple’s App Store, Apple and its subsidiaries are third-party beneficiaries of this Agreement. Once you accept it, Apple has the right to enforce this Agreement against you as a third-party beneficiary. Altros, not Apple, is responsible for the App and its content, support, warranties, and claims relating to the App.

15. Governing law and general terms

This Agreement is governed by the laws of the State of Florida, without regard to conflict-of-law rules, except where your local law requires otherwise. If any provision is unenforceable, it will be narrowed only as much as necessary and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver. This Agreement, the Terms, and the Privacy Policy are the complete agreement about the App.

16. Contact

Questions about this Agreement may be sent to support@skein.me.